Personalized customization is the future development trend of the home industry

â– Environmental custom furniture is environmentally friendly?

When Xiao Zeng was renovated, the whole room was made of custom furniture. He thought that the custom furniture was more environmentally friendly, because the custom furniture was usually made of plate furniture, using solid wood particle board or particle board, and decorated with veneer to seal the edge. The toxic substances of the core material are blocked. However, Xiao Zeng has been suffering a lot of pains recently. The custom furniture at home has been installed for almost half a year. When he first entered the market, he had a pungent scent. He thought it would be good to let it go for a while, but the taste is still not long. “Isn't custom furniture more environmentally friendly than on-site furniture?” Xiao Zeng was very puzzled.

In this regard, industry experts explained that the production of custom furniture also requires a certain period of time, from production to appearance generally takes 15-30 days, although not on the site of the renovation site, but also through a series of processing, if production The quality of the manufacturer's sheet is unqualified, the processing technology is not strict, and the serious consequences of insufficient sealing and large smell will also occur. However, the custom woodwork parts of the Jiahe Decoration Industrial Park have undergone strict scientific baking and metal cover, thus avoiding the spillage of harmful substances.

â– The price of the overall wardrobe 6900 is not expensive

Ms. Guo’s custom-made 2m wide and 2.4m high overall wardrobe cost a total of 6,900 yuan, which is more than 3,000 yuan more than the finished wardrobe she saw at IKEA. However, her custom wardrobe has a lot of thick plates. Workmanship is also more refined, so don't worry about how long it will take to replace it.

It is understood that in the market, the price of custom furniture is determined by imported and domestic materials. According to the reporter's investigation, the cabinets of general custom furniture are calculated according to the square meter or the expanded area, usually ranging from 450-700 yuan/square meter, and the doors and hardware are separately priced. However, usually when the salesperson quotes, they often only tell the consumer a "lowest" standard price, and the metal fasteners, rails, hinges, etc. of the shelf are charged separately. If the consumer does not ask clearly, the wardrobe and cabinets after the completion will definitely exceed the budget.

â–  After-sales return and exchange problems

“After being delivered to the house, I found that the plates of the furniture were very dirty, the stains were obvious, like the old boards. There were some broken marks on the boards of the wardrobe, and it was not possible to find the merchants for a few months. Solve.” Mr. Zhou told the reporter that the merchants are not refundable on the grounds that they are customized products, but how to solve such problems?

The reporter interviewed a number of custom furniture stores, all said that custom furniture because it is a single owner tailored can not be sold twice, so it will not be returned, the manufacturer can only be responsible for maintenance, which also caused a lot of controversy in custom furniture.

"If the return is normal, the product's environmental indicators are not up to standard, and consumers are required to issue relevant environmental testing certificates, so that consumers need to pay for the furniture inspection, and also cut a piece from the furniture, destroying the integrity of the furniture. The rights protection procedure is complicated and the cost is high. Moreover, if the design measurement error occurs when the furniture is customized, and the fault is in the merchant, the furniture can not be installed in place, and the goods can be returned, otherwise, the return is unrealistic."

The reporter learned from the Municipal Consumers Association that since the relevant specifications of the customized furniture market have not been perfected, the state has not issued relevant standards, so there is no uniform standard for the warranty and other issues to follow. To this end, when buying custom furniture, citizens should first select merchants with high credibility and quality assurance, and don’t want to be cheap. Second, the details of the goods in the contract are strong evidence of consumer rights protection. If the materials and dimensions of the goods are found. When the inconsistency is indicated in the contract, the merchant constitutes a breach of contract and the consumer can defend the rights accordingly.