A few days ago, the State Council issued the "New Generation Artificial Intelligence Development Plan", and the development of artificial intelligence will also usher in new opportunities. In order to improve the guest experience, reduce labor costs, and improve work efficiency, many hotels now have open arms to embrace artificial intelligence. But artificial intelligence can bring more imagination to the hotel. It can also help hotels save energy, reduce management, and even innovate products.
Charisma
Today, robots have become the spokesperson of artificial intelligence. In 2016, Hilton teamed up with IBM Watson to test the robot front-end; Starwood's Aloft brand has begun to use the robot Botlr to deliver things to the rooms; InterContinental's Crowne Plaza also has similar-functioning robots. Seven hotels under the HNA Hotels Group began to use intelligent robots to provide services; and the intelligent robot service is more comprehensive, it can deliver items for guests' rooms, such as bath towels, hair dryers, children's products, room dining and so on. The robot can simply chat with the guests, say hello every day, discuss the weather, and lead the guests in need to go to the public area bathroom, conference room, gym and other places. In addition, the robot can also stream the hotel's various activities and promotions. According to reports, this robot is expected to be fully deployed in all of the group's hotels.
“The hotel industry has a high turnover rate and high training costs. Artificial intelligence is an inevitable trend in the hotel industry.†Zhao Lei, director of cloud track technology marketing.
“There are more than 200 hotels in the country using robotic services, which has surpassed the number of applications in any country in the world.†The Secretary-General of China Smart Hotel Alliance, the founder of Xinxin Human Hotel Robotics Technology Co., Ltd. introduced, with service robots With the continuous breakthrough and application of artificial intelligence technology, the hotel industry, as a representative field of service labor intensive, will become a key industry for service robots. At this stage, the service robot enters the hotel mainly to add highlights to the hotel and bring a fresh experience to the guests.
Hotel front desk self-service robot
Yan Liang introduced that service robots can be used in the hotel field mainly including welcome boot robots, self-service robots, room emotional robots, self-propelled goods robots, security patrol robots, merchandising robots, self-service baggage access robots, restaurants. A robot that serves more than ten jobs, such as a robot. Each robot has unique work skills to meet the needs of different jobs.
Online travel companies are also promoting the combination of artificial intelligence and the hospitality industry. Not long ago, Ctrip announced that its customer service robots can respond to consumers' “introduction questions†about hotel reservations in an average of one second to two seconds, and have accumulated more than 100 million passengers. Manual customer service is also freed from repetitive consultations, which in turn can provide consumers with higher quality services.
Not long ago, Alibaba Group's travel brand Flying Pig announced the creation of an "artificial intelligence hotel" in Hangzhou Xixi Paradise. At present, some rooms in Xixi Xixuan Hotel can control the curtains, lamps, TVs and other devices through the smart speaker "Tmall Elf X1" in the house, and can directly call the hotel room service.
Broad prospects
For the hospitality industry, artificial intelligence is not limited to service robots. At the 14th China Hotel Group Development Forum, Lin Xiaojun, CEO of Beijing Zhonghui Information Technology Co., Ltd., said that the company has tried to use artificial intelligence in hotel revenue management to let the hotel harvest the best revenue decision.
"Artificial intelligence will help hotels achieve precise decision-making, precise service, precise marketing, and precise management through the most accurate computing power and platform advantages. It will become the core technology support of traditional revenue management or re-write the methodology of revenue management." .
In the view of Zhao Huanzhen, chief knowledge officer of Huamei Hotel Consultancy, labor also plays a significant role in software, which can help hotels implement differentiated and personalized services.
He Zhuanglong, president of Shandong Tourism Hotel Association, believes that artificial intelligence has not yet shown its power. In the past, the front office of the hotel may need 10 people. Now with the assistance of artificial intelligence, it may only need about 4 people, reducing the labor cost by 60%-80%, improving operational efficiency, improving service quality, and improving guest satisfaction. Make hotel management more scientific and refined, and promote product innovation through analogy analysis of customer sources.
Road resistance and length
The development speed of artificial intelligence is amazing, but there are still many restrictions in the wide application in the hotel industry. Yan Liang told the author that data and knowledge are the basic elements for the development of artificial intelligence. The multi-dimensional big data knowledge platform based on basic applications such as smart devices, Internet of Things, mobile Internet and cloud computing will make the hotel artificial intelligence become more and more The more powerful, the hotel service operations with perception and cognition will become more precise and intelligent. However, at present, the hotel's own data is very limited, and even most hotel groups do not have big data technology accumulation. Even if there is a hotel group with data technology accumulation, the data dimension and data structure lack strategic planning, at best, byte. Data and strategic data. From this point of view, it is difficult for traditional hotel companies to compete with third-party platforms. Hotel companies lack leadership teams and talents with strategic thinking and comprehensive technical thinking skills. Hotel artificial intelligence still has a long way to go.
In the view of Liang Liang, from the technical level, it is still in the stage of weak artificial intelligence, and the functional value that can be realized is relatively limited. There is still a long way to go before artificial intelligence can help hotel decision making and operations.
“In fact, it is currently the most difficult task for intelligent service robots to replace the manual cleaning of the room, unless the hotel room facilities and decoration structure change in the future.†Yan Liang said, in addition, the robot for self-check-in at the front desk is more manual than the manual. The technology is more precise, convenient and efficient, but there are still certain application thresholds in China, which cannot completely replace artificial. "Of course, this also depends on the technological breakthroughs of robot technology service companies and the accumulation of industry application experience, as well as the user's usage habits and application innovation."
“The old concept will restrict the hotel's application of artificial intelligence. Many hotels have not realized the revolutionary nature of artificial intelligence.†He Zhuanglong said that many international brand hotels have begun to try artificial intelligence. Domestic hotels and single hotels below four stars are still relatively lagging behind. Although this requires a large investment, the hotel will benefit in the long run. "Of course, artificial intelligence cannot completely replace people."
Zhao Lei said: "If we look at the longer time dimension, the future robots will certainly provide services in every corner of our lives. But it is still in the stage of concept, and it can provide large-scale services in public places. There are still not many robots. In the hotel environment, the nuanced service and feelings that bring affinity are beyond the reach of robots."
Similarly, Zhao Huanzhen believes that artificial intelligence is in an auxiliary position in the service industry because the consciousness of people in the service industry is indispensable. "Big data is the foundation of artificial intelligence, and emotional color can only be passed on by employees.
Editor in charge: Hotel
When it comes to removing unwanted hair, you have options. With so much misinformation available about these options, it can be difficult to know which one(s) is best for you. To help you make an informed decision, here are the basic facts that dermatologists share with their patients about 7 popular ways to remove unwanted hair.
Shaving
When you shave, the razor cuts the hairs at the surface of your skin so that you cannot see the hairs.
Fast facts: Here are the long and short of shaving:
You can shave any area of the body.
You can quickly learn how to shave.
Shaving is painless (unless you cut yourself), unlike waxing or laser hair removal.
The results are short-lived, so you may need to shave daily or every few days to maintain your results.
Frequent shaving can irritate your skin.
Injuries, such as cuts, nicks, and razor burns, happen.
Some people who shave develop ingrown hairs.
How to get the best results: The following tips from dermatologists can help you reduce injuries and get a close, comfortable shave.
How to shave: For men and women - Discover 6 simple steps that can help you get a clean, comfortable shave and minimize irritated skin. (video)
How to shave your face - Men, using the right technique can go a long way toward getting soft, smooth, and hairless skin. (video)
7 ways to prevent injuries while trimming pubic hair - Find research-proven ways to reduce these all-too-common injuries.
Waxing
You apply wax (hot or cold) to your skin and then quickly remove it, which pulls out the hairs.
Fast facts: Here are the cold facts about this option:
The results can last a few weeks or longer.
You can wax any area of your body, including large areas, such as your legs, and delicate areas, such as the skin above your upper lip.
Waxing takes practice to learn.
Removing the wax can be painful.
Your newly waxed skin can be red and irritated for a short while after you wax.
If the wax is too hot, it can burn your skin.
How to get the best results: These dermatologists` tips can help you keep it safe and effective:
Waxing is not recommended if you are currently:
Taking isotretinoin (a prescription medication approved to treat severe acne) or have taken it within the past 6 months.
Using an antibiotic
Applying tretinoin (also known as retinoic acid) to your skin.
These medications thin your skin. When the wax is removed, your skin could tear.
If you wax at home, be sure to see what dermatologists recommend by watching this short video, Hair removal: How to wax.
If you go to a salon for a wax, make sure the estheticians:
Use wooden sticks rather than a metal spatula to apply the hot wax.
Dip an unused wooden stick into the wax each time they apply wax to your skin.
Dipping the stick into the wax more than once is called double dipping. This unsanitary practice can transfer bacteria and other germs from previous clients to you. Heated wax is not hot enough to kill bacteria and other germs.
Depilatories
You apply a cream, lotion, or gel to the skin, which can dissolve unwanted hair.
Fast facts: The following can help wash away any misconceptions about using a depilatory:
The results tend to last longer than when you shave.
It`s quick and easy to use at home. You simply apply, wait, and rinse off the product at the time stated in the instructions.
These products can irritate your skin, so dermatologists recommend that you test them. (instructions below under How to get best results from a depilatory).
Some people can use a product for months or years before it starts to irritate their skin.
Some people dislike the odor of these products.
How to get the best results from a depilatory: Always, test first. Before using a depilatory for the first time or using it on a different part of your body, here`s how to test the product:
Apply a small amount to an area on which you want to use it.
Keep it on your skin for the time stated in the instructions (or until your skin starts to burn or sting).
Rinse it off immediately and thoroughly at the time stated or at the first sign of burning or stinging.
If you experience burning or stinging, don`t use the product. Find another depilatory to test.
If within 24 hours of applying the product you don`t have a skin reaction, you can use the product in that area.
China Depilatory Suppliers
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