In the newspaper, the newspaper issued "Online shopping for large-scale furniture, are you relieved?" After the article, it received wide attention from readers. Many people call us to ask questions about the installation and after-sales of online shopping furniture. Our reporter conducted further in-depth investigations on this issue of concern to readers.
After-sales problem into the net of furniture weakness
When shopping online, because it can not be selected in the store, it can be actually viewed. Therefore, the color, material and environmental performance of furniture and building materials are difficult to determine. Here, I have to mention that once the online shopping furniture is found to be inconsistent with the description, who will come? Rights protection? If there is damage, who will bear it? If there are quality problems in the future, who will sell them? In fact, this is the biggest weakness of online shopping furniture. In particular, after-sales problems of online shopping furniture, such products have a long service life, and some online stores promise “no return for free for 7 daysâ€, but unless it is a poor quality furniture, there will be no quality problems within 7 days. However, when consumers look for sellers, because there is no substantial evidence, the seller will shirk responsibility, even if it is returned, it will count the relevant expenses on the consumer, rather than the so-called free. In addition, after a period of use, if there is a problem such as maintenance, it is difficult for the seller to deal with it.
70% of netizens said they installed
The reporter survey found that nearly 70% of netizens expressed their willingness to install online shopping furniture. The netizen who signed the "Hidden Pigs Watching the Sunrise" said that he had already prepared himself to assemble the furniture before choosing online shopping furniture. “My new home is decorated with European retro style. The furniture in this style of furniture is more expensive. So, I chose online shopping. Before the furniture arrived home, I borrowed some assembly tools from my friends. Now the furniture. In fact, it is better to assemble. It has a mark on the seat of the fixing screw, or simply leave a hole for installing the quick wire. You only need to look at the installation instructions. The problem is the debugging of the door panel. It took about an hour to assemble, but the wardrobe took more than three hours. It involved the installation of the clothes rail and drawer in the closet, as well as the cap line above. The final door panel debugging took the most time, and the hinge tightness directly affected The height of the door panel is a meticulous work. I called N customer service and it took a lot of effort to install it. If it is not a complete tool, it will not be installed. However, when everything is assembled, look at it yourself. With a hard work for half a day, I feel very satisfied."
Brand companies can install for free
Many manufacturers of furniture and furniture stores are paying more and more attention to the network platform. Through the organic combination of physical shopping malls and e-commerce, not only the cost of space rent, water and electricity, labor and other expenses are effectively saved, but also the cost of goods sold is greatly reduced. It is undoubtedly a good thing to say. As long as the online shopping furniture you choose is a national chain, there is a unified customer service after-sales, you can contact them for free installation of their online shopping furniture. However, according to the reporter, this is only for some cases, some furniture prices are low, or discounted sales, it does not include installation, and some brand furniture online shop simply write "do not install" and other words, If you encounter a similar situation and you don't install it yourself, the customer service can arrange for the staff to assemble it for you, but it will charge a certain installation fee.
Some personal online stores are paid for installation
If you don't install it yourself, and you don't buy it in a national branded furniture chain store, then you have only one way. That is to ask professional installers to come to the door to install, of course, to charge. At the same time, this also limits a number of individual furniture online stores, there is no perfect logistics, no quality installation team, can not fully protect the interests of consumers. Although online shopping furniture is a fashion, self-assembling furniture is a kind of satisfaction, but the lack of a complete system of personal online stores, or affect the enthusiasm of some consumers. Some small products are good to deal with, some medium and large products are not so easy to install, so in the online shopping, you must ask whether the package is installed, and it is understood that because most sellers are in the field, often do not install. Then you need to consider the price of the goods plus logistics and installation fees.
Third-party platform for consumer rights protection
After finding a problem with online shopping furniture, finding a seller to discuss repairs or returning goods has always been a headache for consumers. Even after the seller has agreed to the consumer's request, it will refuse the exchange for various reasons, or the original free repair becomes a paid repair. If the promise "If the store furniture can not be used normally after two repairs will be replaced", you can really encounter problems when looking for a seller, but the seller said that the two repairs refer to the same part of the repair site.
According to industry insiders, when shopping online, you must go to a regular shopping website. Before you buy online, you must clearly understand the basic characteristics of the product and whether you have after-sales service. At the same time, all the after-sales service terms involved in the communication with the seller include chat records such as return method and warranty period, and should be retained as much as possible. Once a dispute arises, it can be used as evidence. When making a payment, it is best to choose a third-party platform, or you can rely on the website to protect your rights.
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