How the furniture market will deal with this dispute bed frame?
On September 11 last year, Mr. Zhao ordered a bed frame at the furniture market on Qiutao Road for 5,600 yuan. "I'm in the furniture store company called Ragusa's eyes on a bed frame." Mr. Zhao said, because the bed frame style is customized, so Mr. Zhao as required businesses to pay the full cost of the furniture market And signed a sales contract with the furniture market.
The consumer said:
Shoddy version of the bed frame disputes for five months
The contract states that the merchant will deliver the goods before October 30th. “My home is a new house decoration, just waiting to install the bed frame.†Mr. Zhao waited until the beginning of November to receive the bed frame delivered by the merchant, but he found the actual bed frame and the previously reserved product style. There are discrepancies on it. “When I first purchased, I just didn’t like the sample of the merchant, and I chose another color provided by the other party.†Mr. Zhao said that because he chose a special custom-made style, after signing the contract, according to the market side. demand full payment of the purchase price, and agreed to the request no quality problems do not give a refund, but did not expect the final to the bed frame home is out of the question.
Mr. Zhao was found that a layer of cloth bag on the bed frame and does not match the previously selected their own, the person said to let him use the bed frame, the company give him a redo, about half the time sent a replacement. "I also considered that it is not easy for a business to open a store, and I promised the other party's request, but I didn't expect this to be nearly five months." Mr. Zhao said that during that time, he contacted the merchant several times and urged the other party to deliver the goods. But always not below.
March 27 this year, Mr. Zhao received a business calls, the person said bed frame is ready, want the weekend home installation in the week, but the small holiday Qingming relationship, not a holiday weekend that week, so Mr. Zhao proposed The request for the change of the day, I did not expect the business to hang up the phone without saying anything. "In the afternoon, I received a call from the market customer service center. The other party also said that the door-to-door installation was done. The other party suggested that it could be installed at night, but because of a few things in my house that night, there was no one in the new house at night, so I refused. Mr. Zhao said that he thought that the merchant would still spend time with himself, but did not expect that the market and the merchants would not contact themselves.
The business has had to do, said a new bed frame
Mr. Zhao said that on April 18 he went to the furniture market to understand the situation, but found that the Gusha furniture store has closed. Because it was the purchase price of the market and the contract signed with Mr. Zhao, he reflected the situation to the furniture market. “The market side staff said that if you want to pay liquidated damages, you need to count according to the date of the complaint. But I have not complained before, then I have not lost it? A person in charge of the furniture market said that it can be replaced. bed frame gave me, or give me a few discount cards as compensation. but when I ask when processed in breach of the terms of the contract, directly rejected, and that leadership is not that they can not call the shots. "Zhao said, for This kind of handling attitude in the market is difficult for him to accept. He hopes that the market will compensate according to the contractual payment clause.
Last week, the newspaper called the front desk of the furniture market. A staff member said: "The system inquiry has revealed that the situation of consumers has been reflected in the industrial and commercial department. Since the industry and commerce have intervened, it is necessary to wait for the final result of the industrial and commercial department. Cannot give any explanation and treatment plan." And when the reporter asked the other party how to call it, the other party said that he was only the front desk staff refused to provide the name.
Yesterday, this reporter defended the rights to the furniture market to understand the situation. The head of the customer service market Complaint Center Chen said, in fact, the bed frame itself has no problems, there is a problem that wrapping cloth bed frame. On February 18th, Ms. Zhao (family of Mr. Zhao), the signing party of the contract, made a complaint to the market, and then the market communicated with consumers and manufacturers. At the end of March, after the manufacturer re-doed the new fabric, the market contacted Ms. Zhao and planned to arrange the time to install it, but the other party refused.
"Because the other party said that it was not available in the near future, the staff let her have time to contact us, but I did not expect that consumers and her family would come directly to the market in mid-April and proposed that the company default should require us to pay cash compensation." Ms. Chen said that at the time, the market proposed to give the replaced fabrics to consumers, and given a certain discount on the next purchase, but was rejected by the other party. Ms. Chen also believes that the consumer’s subsequent request was not mentioned when the merchant delivered the goods to the door. Instead, he would wait until now to say that “requiring cash compensation†is obviously unreasonable. Last Friday, Miss Chen contacted Miss Zhao again. The other party refused the company's treatment plan and asked for the final judgment of the industry and commerce.
Lawyer review
Zheng Lihui, a lawyer of Zhejiang Tiecheng Law Firm, said: "If the situation reflected by the consumer is true, the contracting party may have a breach of contract. According to the contractual agreement, consumers pay for furniture of a specific model and material. Furniture will have certain supporting services, and in the course of service, it is a breach of contract if the content of Z is not completed. The solution proposed afterwards is a remedy. The content of the measures needs to be negotiated by both parties. If the consumer is not satisfied with the content, The party to the rights in the contract may make relevant damages, and of course the consumer may also file a return."
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